Overview
We want our products to optimise your PC experience, so if you’re not completely satisfied with your purchase, we gladly exchange under the following Warranty Terms and Conditions (see below). If you get defective piece within 7 days of receiving your orders, please do the following to exchange your item with us:
– Report your exchange (please provide your invoice number and name of good(s) to be exchange.
– Bring it back to our office at 6001 Beach Road, #12-02 Golden Mile Tower, Singapore 199589.
– Once we receive the product we will immediately inspect the good to make sure it meets our terms and conditions (see below).
– If the returned product meets our requirements we will do the 1 to 1 exchange (*if item in stock).
Warranty Terms & Conditions:
– Items must be in their original condition.
– All original tags and packaging must be attached to the item.
– Sale, Free, Limited Edition items cannot be exchanged.
* We reserve the right to reject any exchange claim.
(1) The item I purchased is DOA (dead on arrival).
If you have an item that has arrived faulty and is within 7 days DOA (Dead on Arrival) period*, kindly WhatsApp to contact us prior to any item being returned. Please make sure to give us full details of the fault with your invoice number so we can process quickly. We will contact you and provide you with return instructions via e-mail. In order to assist you with your DOA faulty product, it will need to be returned to us so we can test and confirm that it is faulty first.
*All items in the Package must be Complete for Exchange if customer request claim as DOA (Dead on Arrival).
(2) The item I purchased has become faulty within the manufacturer’s warranty period.
If you have an item that has become faulty and is still within the manufacturer’s warranty period, you must send back to our office for Warranty Claim (RMA).
Data contained in the storage device (Hard Drive, SSD, Memory Cards, and USB Memory Sticks) is not covered under warranty. Customers need to backup their data before the device is sent back. Most devices are returned overseas and replaced locally. Luna IT Solutions Pte Ltd takes no responsibility for any loss of data. We recommend that all our customers make regular backups of data.
(3) The item can’t get Warranty Claim.
*All Laptop / Desktop / Hardware components come with Original Manufacturer Warranty, any Accidental Damage is not covered by Manufacturer Warranty.
What Luna IT Solutions Warranty does NOT cover:
– Liquid spilled on or in unit
– Drops, falls, and other collisions
– Electrical surge
– Damaged or broken LCD due to a drop or fall
– Damage due to fire
– Intentional damage (such as hammer marks)
– LUNA sticker torn off
– Normal wear
– Cosmetic damage
– Theft
*The warranty is void on overclocked components used outside the manufacture’s safe operating parameters.
*The warranty is void on warranty sticker being torn off or damaged due to personal repair or 3rd party repair.
We Reserve The Rights:
– Not to offer a exchange for items returned without any legitimate proof of purchase, wear sign of use, missing original packing and all original accessories.
– Not to offer any service to Desktop loaded non-genuine operating software.
